Frequently Asked Questions
Everything you need to know about Canadian digital marketing
Find answers to common questions about our services, processes, and how we help Canadian businesses succeed in digital marketing.
Quick Navigation
Getting Started
Questions about our services and how to begin your Canadian marketing journey.
View QuestionsServices & Process
Details about our marketing services and how we work with Canadian businesses.
View QuestionsBilingual Marketing
Questions about our French and English marketing expertise across Canada.
View QuestionsPricing & Contracts
Information about our pricing structure, contracts, and payment options.
View QuestionsGetting Started
What makes Rise Digital Canada different from other marketing agencies?
We specialize exclusively in Canadian markets and understand the unique challenges Canadian businesses face. Our team includes native French speakers, we understand provincial differences, seasonal patterns, and cultural nuances that international agencies often miss. We've helped over 150 Canadian businesses grow by creating authentic connections with Canadian audiences.
Do you work with businesses outside of Toronto?
Absolutely! While our office is in Toronto, we work with Canadian businesses from coast to coast. We have experience with regional markets across all provinces and territories. Most of our consultations and ongoing work is conducted remotely, though we're always happy to meet in person when possible.
What size of businesses do you typically work with?
We work with small and medium Canadian businesses, from startups to established companies with national reach. Our sweet spot is businesses with annual revenues between $500K and $50M CAD, but we evaluate each opportunity individually. What matters most is your commitment to quality marketing and growth in the Canadian market.
How quickly can we get started?
Most clients can start within 1-2 weeks after our initial consultation. We begin with a comprehensive strategy session to understand your business, target audience, and Canadian market goals. For urgent projects or competitive situations, we can often accommodate faster start dates.
Do you offer a free consultation?
Yes! We provide a complimentary 30-minute consultation to discuss your Canadian marketing goals and provide initial insights. This gives us both a chance to see if we're a good fit. There's no obligation, and you'll walk away with valuable insights regardless of whether we work together.
Services & Process
What services do you offer?
We offer six core services: Digital Strategy Development, SEO & SEM Campaigns, Bilingual Content Marketing, Social Media Strategy, Local Market Analytics, and Brand Positioning for Canadian Markets. We also provide comprehensive marketing audits and ongoing consultation. Each service is tailored specifically for Canadian market conditions and consumer behavior.
How do you measure success?
We establish clear KPIs at the start of every engagement based on your business goals. Common metrics include website traffic growth, search ranking improvements, social media engagement, lead generation, and conversion rates. We provide monthly reports with Canadian market benchmarks and always tie metrics back to business impact.
Do you guarantee specific results?
While we don't guarantee specific numbers (as marketing results depend on many factors), we do guarantee our best efforts, professional expertise, and strategic approach. Our track record shows average improvements of 245% in traffic, 180% in engagement, and 165% in conversions for Canadian businesses. We're confident in our ability to drive meaningful results.
How involved will I need to be in the process?
We work collaboratively but handle most of the heavy lifting. You'll need to provide initial information about your business and goals, approve strategies and major content pieces, and participate in monthly review meetings. Most clients spend 2-4 hours per month on marketing activities once we're up and running.
What happens if I'm not satisfied with the results?
We work closely with clients to address concerns quickly. If you're not seeing progress within the first 90 days, we'll revise our approach at no additional charge. For ongoing services, either party can terminate with 30 days notice. We believe in earning your business every month through results and service quality.
Bilingual Marketing
Do you really offer true bilingual marketing services?
Yes! Bilingual marketing is one of our core specialties. We have native French speakers on our team from Quebec, Ontario, and Atlantic Canada. We don't just translate content - we create culturally appropriate marketing that resonates with both English and French Canadian audiences. This includes understanding Quebec's unique cultural preferences and legal requirements.
How do you handle Quebec's language laws?
We're well-versed in Quebec's Charter of the French Language (Bill 101) and ensure all marketing materials comply with provincial requirements. This includes proper French prominence in advertising, bilingual website content, and culturally sensitive messaging that respects Quebec's unique identity while maintaining brand consistency.
Is bilingual marketing worth the investment for smaller businesses?
It depends on your target market and growth goals. If you're targeting Quebec or significant Francophone communities in other provinces, bilingual marketing can increase your addressable market by 22% (the portion of Canadians who speak French). We help you evaluate the ROI potential based on your specific business and market conditions.
How much more does bilingual marketing cost?
Bilingual campaigns typically cost 40-60% more than English-only campaigns due to additional content creation, cultural adaptation, and specialized expertise required. However, clients often see this investment pay off through access to underserved French-speaking markets and improved brand perception as a truly Canadian company.
Pricing & Contracts
How do you structure your pricing?
We offer both project-based and ongoing retainer options. Project work is quoted based on scope and deliverables. Ongoing services typically range from $3,000 to $15,000 CAD per month depending on the services included and business complexity. We always provide transparent proposals with clear deliverables and timelines.
Do you require long-term contracts?
For ongoing services, we typically recommend a 6-month initial commitment to allow time for strategies to take effect and show results. After that, most agreements continue month-to-month with 30 days notice for cancellation. Project work doesn't require ongoing commitments beyond the project scope.
What's included in your monthly retainer?
Retainer services typically include strategy development, content creation, campaign management, monthly reporting, and regular consultation calls. Specific inclusions depend on your service level, but we always clearly outline what's included before you commit. Additional ad spend or third-party tools are typically billed separately.
Do you offer payment plans?
Yes, we offer flexible payment options for larger projects. Monthly retainers are billed monthly in advance. For large projects over $10,000, we can arrange payment schedules tied to milestones. All payments are in Canadian dollars, and we accept various payment methods including wire transfers and business credit cards.
What happens to my content and data if we stop working together?
You own all custom content created for your business. We'll provide final files, transfer access to all accounts we manage, and ensure a smooth transition. We maintain confidentiality of your business information permanently. Any proprietary Rise Digital Canada methodologies remain our intellectual property, but you keep usage rights to strategies we've developed for you.
Technical & Logistics
What tools and platforms do you use?
We use industry-leading tools including Google Analytics, Google Ads, Facebook Business Manager, SEMrush, Hootsuite, and Canadian-specific platforms. We're platform-agnostic and choose tools based on what delivers the best results for Canadian markets, not vendor relationships.
Do you work with businesses in regulated industries?
Yes, we have experience with healthcare, financial services, legal, and other regulated industries in Canada. We understand compliance requirements and work within regulatory frameworks while still achieving marketing goals.
How do you stay current with Canadian market trends?
Our team regularly attends Canadian marketing conferences, maintains certifications, subscribes to Canadian market research, and participates in industry associations. We also conduct our own research and analysis of Canadian consumer behavior patterns.
Can you integrate with our existing marketing team?
Absolutely! We often work alongside internal marketing teams, providing specialized Canadian market expertise while supporting overall marketing efforts. We can supplement your team's capabilities or provide strategic oversight and guidance.
Do you provide training for our team?
Yes, we offer training workshops on Canadian digital marketing best practices, bilingual content creation, and regional market considerations. This can be included as part of larger engagements or arranged as standalone training sessions.
How do you handle data privacy and security?
We take data protection seriously and comply with PIPEDA and applicable provincial privacy laws. All client data is stored securely in Canada, we maintain strict access controls, and we can sign additional NDAs or security agreements as needed.
Still Have Questions?
Our team is here to help! Get in touch for personalized answers about your Canadian marketing needs.